Harbour Village Marina Inc. Utility Services And Procedures Document
Section 1: Water Service Water will be provided at all slips. The water service is a metered bulk supply so there is no individual billing for water. The cost of water is included in the annual budget and paid out of quarterly slip assessments.
Section 2: Telephone Service Given the ubiquitous of cell phones and the excellent cell coverage in the marina, there are no landline telephone connections at individual slips.
Section 3: Cable TV Service In order to provide a long-term cost effective installation, CATV cable has been installed to each slip to avoid individual runs of cable later on. If an individual slip owner wishes to have CATV service, the slip owner must contact the CATV provider to have the service activated. The Harbour Master can provide the contact information. All billing and payments for this activated service will be handled between the slip owner and the CATV provider.
Section 4: Internet Service The marina has an IEEE 802.11 system that is used for marina operations. If bandwidth is available, slip occupants may use this service. Contact the Harbour Master for further information. Given the excellent cell phone coverage that the marina has, we recommend using direct cell phone (wireless) based connections to the Internet for secure, reliable Internet connections.
Section 5: Electrical Service The following sections apply to those slips 35 feet or greater. All 25 and 30 foot slips will continue to be billed for electricity at a fixed quarterly rate.
Section 5.1 Introduction The marina’s new power system was developed with technical guidance from a licensed electrical engineer to minimize installation and operational costs. In addition, the Board of Directors has requested practical operational suggestions from the North Carolina Public Utilities Commission. These have been incorporated to support our goal of minimizing the slip owner’s cost of electricity.
Section 5.2 Initiating Electrical Service Slip owners do not need to do anything to initiate electrical service and no deposit is required. If there is a boat is in the slip, the power must be turned on for safety reasons.Owners should be aware that using power from slips not assigned to them is considered “theft of service” which is a violation of law and is subject to prosecution by the appropriate authorities.
Renters may have electricity connected, but they must pay a $50.00 (fifty dollars) administration fee. Renters must pay a refundable, in the amount of $100 (One Hundred Dollars) at the time of registering the boat with the marina office. This deposit will be refunded along with the Slip deposit when the renter vacates the slip, and it has confirmed with by the Harbor Master that the account has a zero balance owed to the marina. The slip owner will be responsible for any monies owed to the marina that were incurred by the renter. No interest will accrue on the deposit funds during this period.
Section 5.3 Billing of Electrical Service Slip owners will receive a monthly billing for electrical service, which will be will be sent to the same address on file used for quarterly assessments. The bill will provide the previous months meter reading and date, the current meter reading and date, the measured power consumption, the charge per kWh, and the total charge for the period. This bill will include a Basic customer charge of eight dollars. This bill will also include a contact phone number for any inquiries. All bills will be based on actual electric “counter” reading, not on estimated usage as is sometimes done by power companies.
Renters will receive the same type of bill as outlined above, but it will be sent to the address provided when they registered with the marina office. The bill will be sent to the slip owner care of the renter. It will be the slip owner’s responsibility to make sure the marina has the correct address and all address changes.
Section 5.4 Payment for Electrical Service Payments for electrical service are due by the 15th of each month. Payments may be made to the marina by all methods currently accepted for quarterly assessments. This does not include automatic bank drafts, but does include computer generated electronic payments initiated by the individual. See the Harbour Master if you have any questions.
There will be a monthly late payment fee of 1% per month in accordance with NCUC Rule R-9 for Electric Utilities.
Section 5.5 Issues with Electrical Service, Including Billing Issues with electrical service should immediately be presented to the Harbour Master for resolution. If the issue is not satisfied to the slip owner or renter’s satisfaction, it should be provided in writing to the HVMI Board of Directors via mail to PO Box 993, Hampstead, NC 28443. This mail must include the individual’s full name, slip number, month for which there is an issue, a brief description of the issue and contact information including a phone number.
At the next regularly scheduled Board of Directors meeting (usually monthly), this issue will be reviewed and the board secretary will provide a response to the individual.
Section 5.6 Nonpayment of Electrical Bills If payment of an electrical bill is more than 45 days in arrears, then written notice prior to disconnection of service, will be sent to the slip owner, and slip renter if the slip is rented. If payment is not received within 10 days from the mailing date of the notice, electrical service will be disconnected.
Section 5.7 Disconnection/Reconnection of Service Slip owners may have their service connected once without incurring a connection charge. Any subsequent reconnections will incur a charge of $50. Owners who have their service disconnected due to non-payment of the electrical bill who wish to have their service reconnected, must pay any past due amounts on the previous billings including interest, and a $50 (Fifty dollars) reconnection fee.
Renters that have their service disconnected due to non-payment of the electrical bill will forfeit their deposit.. If the renter later desires to have electrical service to be restored they will pay a new deposit, of $150 (One hundred fifty dollars,) any past due amounts on the previous billings, and pay a $50 (Fifty dollars) reconnection fee.