A1. Any payments received after the due date posted on the invoice are assessed interest at the rate of 1% per month until paid. This percentage rate is the maximum allowed by the North Carolina Public Utilities Commission, and applies to all billings by HVMI.
Q2. Why is the water turned off to the docks when it is expected to be below 32 degrees?
A2. The water is turned off to prevent undue repair costs to the Slip Owners due to frozen pipes and faucets.
Q3. Why do some boats have cable TV and others don't?
A3. Anyone who wishes to receive Cable TV can purchase it. Contact the Harbour Master for more information on how to obtain cable service.
Q4. Who receives the eight dollars per month for the electric service?
A4. This money goes to HVMI to offset operational costs of the marina.
Q5. Do we pay the Harbour Master extra to handle the electrical billings?
A5. No additional pay is provided to the Harbour Master for reading the meters, creating bills, handling payments, or turning on and off the power to slips.
Q6. What happens to members that do not pay their bills?
A6. Members are sent a past due notice including interest. If the bill continues to go unpaid the member will be turned over to our attorney for collection.
Q7. Why do I have to pay a late fee?
A7. HVMI is operated like a business for the slip owners with budgeted income and expenses. A late payment affects the marina’s ability to operate within the budgeted amount and causes an increase in the administration costs. This practice is no different than the one used by other businesses.