Q2. Who should I contact first with a question regarding the marina or my slip?
A2. The Harbour Master should always be your first contact.
Q3. In case of a problem or emergency, how do I reach the Harbour Master outside of regular business hours?
A3. The Harbour Master’s contact information (910-270-4017) is posted on the door to his office, and on the web site. If he is not in, call the specified number(s) and leave a message. The messages are regularly monitored and will be handled by the Harbour Master in order of their urgency.
Q4. If there is an emergency and contacting the Harbour Master has not been successful, who can I call?
A4. In a true emergency, call 911. Otherwise see Q3 above.
Q5. If I report a problem to the Harbour Master, will he use my name?
A5. The Harbour Master will not share your name beyond the Board of Directors. Your name will not be used unless absolutely necessary to resolve the issue, and then only if you have not requested anonymity.
Q6. If I have a suggestion or complaint, who do I contact?
A6. Your first contact should always be the Harbour Master. If your issue is not resolved, you may send a letter to the attention of the Board of Directors at PO Box 993, Hampstead, NC 28443 with both your original question and the Harbour Master’s response noted. This will aid the Board in addressing the issue more effectively and quickly.
Q7. How can I verify a story or rumor that a member tells me?
A7. In general, you should ignore rumors. The Harbour Master is your best source for accurate information regarding marina operations. Alternately, your answer may be found in these FAQ.
Q8. Recently I have been receiving anonymous letters from persons claiming to be providing information to the Membership on various issues/elections within the marina. What should I do to verify this information is correct?
A8. The HVMI Board of Directors requests that any member who receives such anonymous information contact the Harbour Master or Member of the Board of Directors with any questions these communications may raise. Remember “anonymous” is exactly that, and may not be in the best interest of the entire Membership. Also, please note, that the latest Rules and Regulations for the Marina, prohibits solititation of members in person, by email, by phone, or by letter.